Testimonials

From: Ken McIntosh [mailto:Ken.McIntosh@uk.ibm.com]
Sent: Thursday, February 25, 2010 9:59 PM
To: Mauro Marinelli; Maurizio . Bettiga; gfossati@avaya.com; Martin Cheung; Piotr Sobolak; Andrew Burton; Sprandel, Martin; Brinkers, Stefan; Domonkos Czinke; Omar Mohamed
Subject: Voip Installation at Smart Village - Cairo

 All,

I would like to thank you all for your help in achieving our milestone date of 24th Feb to place and receive initial Voip calls at Smart Village location - Cairo.

This was a significant challenge and I'm pleased to say the centre manager - David Brooks - was very happy to report to his US management team that the date had been met .... using one of the two test Avaya phones we setup. There are of course further tasks still to be performed and I look forward to speaking with you on a planning call tomorrow Mauro as agreed, to discuss these further.

Please pass on my thanks to the rest of your colleagues involved whose email address I may not have.

Best Regards,

Ken

Ken McIntosh
Senior Project Manager
IT Services - Business Transformation Outsourcing
Mobile:  +44 (0) 7753 904712  (37270920 Mobex)
(Office Tel:  +44 (0) 1475 898801  (678801 Internal))
 Ken.McIntosh@uk.ibm.com

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From: Amin.Samir@Lafarge.com [mailto:Amin.Samir@Lafarge.com]
Sent: Monday, December 28, 2009 11:44 AM
To: Mohamed Negm; Ahmed Abd El-Meguid; Mohamed Ismail; Amr Khalifa; Islam Helmy
Cc: Joel.Fromont@lafarge.com; Ashraf Hamdy; Tarek Embabi; Hisham Said
Subject: Thank you

 

Dear All,
        We want you to know that we are very pleased with the quality of service
your company provides in offering, consultancy, & references.

We sincerely appreciate your responsiveness and the way you conduct business.
We will recommend your company to others because of our satisfaction with your service.

We wish the same responsiveness & productively will be during the implementation phase.  
We look forward to doing business with you for years to come.

Best regards, Cordialement,
___________________________________________________________________
 Amin Samir   |   Manager IT Technical Applications   |   Lafarge Middle East and Africa
( +2 (012)3926563   | ( +2 (02)24612914   |   * Email amin.samir@lafarge.com
P Protégez l'environnement, évitez d’imprimer! / Protect environment, print only if necessary!

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From: Elderfield, Paul
Sent: Thursday, September 24, 2009 1:51 PM
To: Ehab Mohamed Nasr
Cc: Ashraf Hamdy; Tamer ElBokhary
Subject: My thanks Ehab and team

 Ehab

 I would like to offer my congratulations to you on what has been and still is a very challenging project as the demands of my clients both Sita and Saudi airlines are very high. I understand this has been one of your first experiences into managing projects as apposed to design and estimating, you have managed my requests very well and worked very hard to meet my at times high demands.

 I would also like you to pass on my thanks to Tamer and his team and especially Adel and the engineers who have carried out the works so far to a high standard.

 As you know we are now coming close to the end of the project for the works in Egypt and so far you have managed to meet my requests in as quick a time as other departments within your company have allowed, as I fully understand that in a large company like yourselves you are much reliant on the information and details coming back to you from engineers etc before you can supply my answers.

 Keep up the good work you are a very good man and I would recommend you to assist me on any future works that our company may have for Global Brands because as you know we are in negotiations with other airlines and other works within Egypt for which because of your hard work and professional approach Global Brands will benefit in me issuing more works.

 You must now with assistance from your colleagues please focus on the last few items that I need to satisfy my clients and finish the last few sites and small amounts of documents for this project as without you I will not be able to complete the last few sites , I will send you in a separate email the list again of the last few things I need from your company.

 Many Thanks

Paul.

 Paul Elderfield

Project Manager

Computacenter Cabling Division

Computacenter (UK) Ltd

Services & Solutions

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From: Omaima El Sawy
Sent: Thursday, June 18, 2009 10:58 AM
To: Tamer Saad Eldin; Mahmoud Elnaggar; Hisham Said; Mohamed Sadek
Cc: Ahmed Said; Ashraf Fawzy Hoda; Mohamed Abdel Moati
Subject: Exchange 2007 migration project

Dear All,

 On behalf of HW and Software Team at coca cola Egypt, I want to express my appreciation for your help during migration of our exchange 2007 project.

  I would like to thank Hitham and Mohamed Sadek for their efforts and also their fast response in solving the problems we faced during the implementation.

I would like also to thank Tamer and Mahmoud as they do their best efforts to follow up the project until it successes. 

I hope that we will cooperate in future projects inshaa allah.

Best Regards,

Omaima El Sawy

H/W & S/W Team Leader

Coca Cola - Egypt
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From: Kevin_McMahon@dell.com
Sent: Wednesday, March 16, 2005 6:16 PM
To: Mahmoud Maarek
Cc: Ed_Owen@Dell.com; Kathy_Tevenan@Dell.com; Flavio_Litterio@Dell.com
Subject: Dell Training RFQ Egypt : Award Decision to Direct Solutions.
Importance: High

  

Mahmoud,
Thank you for your participation in the recent Dell Training RFQ. You have been selected as the preferred partner for Egypt at the rates you quoted as  below.

Our local BU contacts will be in touch soon to advise on the Train the Training and engagement process for these services.


Note:
1. Please confirm your acceptance and please also confirm that you have a signed Master Services Agreement and Non Disclosure Agreement in place, if not we need to put in place before engagement with you.

2. These prices will be an addendum to this MSA.

Thanks again for you participation and prices and Dell looks forward to working with you in Partnership to grow this business significantly in FY06.

Rgds, Kevin.

Kevin Mc Mahon,
General Procurement, Dell Services
Dell Computers

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From: Sallam, Ahmed
Sent: Friday, August 22, 2008 2:37 AM
To: Mahmoud Maarek; Tarek Embabi; Hisham Said
Cc: Tohme, Rana; Halim, Faten; Albert, Halim; Fahmy, Ibrahim; Henry, Wasfy
Subject: Global Brands Services

 

Dear Eng. Mahmoud,

 You really exceeded our expectation!!!

 

We thank you and your team for your commitment and dedication. I always trust your after sales services but I was not expecting that you can handle such challenge.

 

Let me share the story with your team:

 

  1. I received a request from one of our divisional team (Ms. Rana Tohme) on Wednesday August 20, 2008 at 5:50 pm asking for a help to replace the keyboard of her HP Laptop. She has to travel on Saturday August 23rd and she needs to know the price and the availability.

  2. I called Global Brands Support number to open a support ticket. This was after working hours and the majority of GB associates were not there.

  3. The GB associate answered my call very politely, understood my request and offered to provide contact details as per my request. I’ve requested the cell # of Eng. Mahmoud Maarek and Mr. Sayed Desouky.

  4. I’ve called Mr. Maarek from a land line (not in his contact list).

  5. Eng. Maarek answered the phone and promised to get back to me within few minutes as he needs to wash his hands from the “fish” meal, which he was eating!!!

  6. At this moment I realized that Eng. Maarek is enjoying a nice vacation and a delicious lunch. I was not expecting that he’ll be able to come back to me before 2-3 hours.

  7. Just after 3 minutes, I received a call from Eng. Maarek confirming that tomorrow morning the keyboard will be replaced. I’ve asked him about the charges, he answered that he is not sure as he is not in the office and this is not the issue.

  8. On Thursday August 21st at 9:00 am, I received a call from GB engineer asking to come and replace the keyboard, I’ve asked the Eng. to come at 11:00 am.

  9. At 11:00 am sharp, the Eng. came and replaced the keyboard in just 2 minutes and when I asked him for the charges, he answered that there is no charges as the laptop is already in warranty.

  10. The laptop owner is based in Italy and she is a Lebanese nationality always traveling within the EAME division. She was really impressed by the great quick response and confirmed that she never expects such service.

 

Well Done!!!!  

 

Dear Eng.Tarek,

 

Of course, you’ll continue to provide the best prices as usual. You should maintain our partnership. You have my word, which you’ll never gain more than appreciation.

 

Dear Eng. Hisham,

 

I’m sure that you are very proud of your team and you are not happy with your profit margins.

 

Global Brands is a “TRUE PARTNER”.

 

Thanks & Best Regards

Ahmed Sallam

Regional Director of IT - Egypt